13 lines
511 B
Org Mode
13 lines
511 B
Org Mode
|
:PROPERTIES:
|
||
|
|
:ID: 311f56fc-4404-4e25-a764-d7e455cd406e
|
||
|
|
:END:
|
||
|
|
#+title: CS Lead Ticket Questionairre
|
||
|
|
|
||
|
|
- *What was broken?* :: _
|
||
|
|
- *When was it broken?* :: _
|
||
|
|
- *What did you do to fix the problem?* :: _
|
||
|
|
- *How many customers did it likely impact?* :: _
|
||
|
|
- *Is the issue automatically fixed for all customers now?* :: _
|
||
|
|
- *Does the customer or CS need to manually do something to fix their account?* :: _
|
||
|
|
- *Should a new monitoring check, metric, or test be created to prevent this from happening again?* :: _
|