2021-09-01 20:57:39 +00:00
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:PROPERTIES:
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:ID: 9d7476de-5b15-4f36-bad8-c35868f54f73
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:END:
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#+title: 2021-04-21
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* CS Shadowing (Q2 2021)
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SCHEDULED: <2021-04-21 Wed 10:00-12:00>
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:PROPERTIES:
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:Shadowing: Kayla Haack
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:END:
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2021-09-16 20:29:10 +00:00
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[[id:6ee0e3f3-1df2-4f8a-bc1b-659d8c01e2b5][CEEECS]] session with Kayla Haack.
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2021-09-01 20:57:39 +00:00
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** Explaining free vs paid plans
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- IP :: =2.37.116.178=
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Customer appears to be from Italy, and only sees an option for AWeber Pro.
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#+begin_src http :pretty :cache yes :exports both
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GET http://geoip.aweberprod.com/2.37.116.178
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#+end_src
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#+RESULTS[e453245ee586e029f0e38a36c336a1992bf34637]:
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#+begin_example
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{
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"country_code": "IT",
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"country_name": "Italy",
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"region_code": "MI",
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"region_name": "Milan",
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"city": "Milan",
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"zip_code": "20124",
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"postal_code": "20124",
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"latitude": 45.4643,
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"longitude": 9.1895,
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"time_zone": "Europe/Rome",
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"metro_code": null
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}
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#+end_example
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An account was created on the customer's behalf.
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** Campaign messages are repeating
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Customer has a welcome campaign that sends three emails that appears to end up
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in a loop.
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The campaign is triggered on new subscriptions. It seems that the customer added
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themselves to test the campaign, deleted, then re-added themselves. Their email
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address reports as being added today, though the customer claims to have only
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logged in after seeing the email arrive in their inbox. They are not the owner
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on the account, perhaps the owner added them.
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** Customer is receiving unwanted email
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They've been subscribed to a list since 2019 and are confused as to why they are
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recieving email from us. Clarified that they were subscribed to a customer's
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list and do not have a relationship with AWeber itself.
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** Request to remove the mailing address on the bottom of emails
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The address is required per the CAN-SPAM act. Recommended using a P.O. box.
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** Customing landing page behavior
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Customer needed info on how to set up their "thank you" redirect, and how to
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customize the URL of their landing page.
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** Customer needs to update their CC info
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Hadn't logged in for three years. Successfully logged in using their email
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address rather than legacy login.
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** Updating campaign content
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Customer wanted to know how updating content and adding messages to campaigns
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works for subscribers in the campaign.
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** Call to action landing page button
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The customer would like a call to action button above the fold in the landing
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page that scrolls to the form below.
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There is an outstanding feature request to add anchor links to landing pages.
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** Admin data tables warning
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After searching for an AID, "Unknown parameter a_pkg_id for row 1, column 1"
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