diff --git a/aweber/20210916162334-ceeecs.org b/aweber/20210916162334-ceeecs.org
new file mode 100644
index 0000000..fd3fcaf
--- /dev/null
+++ b/aweber/20210916162334-ceeecs.org
@@ -0,0 +1,9 @@
+:PROPERTIES:
+:ID:       6ee0e3f3-1df2-4f8a-bc1b-659d8c01e2b5
+:ROAM_ALIASES: CEEECS
+:END:
+#+title: Customer Empathy and Excellence via Customer Solutions
+
+A program in which AWeber team members shadow a CS specialist as they field
+customer support work, with the goal of finding areas in our platform where we
+can improve the customer experience.
diff --git a/daily/2021-04-14.org b/daily/2021-04-14.org
index 074fc51..a975601 100644
--- a/daily/2021-04-14.org
+++ b/daily/2021-04-14.org
@@ -7,6 +7,9 @@ SCHEDULED: <2021-04-14 Wed 10:00-12:00>
 :PROPERTIES:
 :Shadowing: Katherine Storm
 :END:
+
+[[id:6ee0e3f3-1df2-4f8a-bc1b-659d8c01e2b5][CEEECS]] session with Katherine Storm.
+
 ** Lists and landing pages
 A customer was unsure whether subscribers from their landing page would go into
 a particular list.
diff --git a/daily/2021-04-21.org b/daily/2021-04-21.org
index 100dbc2..dc849f1 100644
--- a/daily/2021-04-21.org
+++ b/daily/2021-04-21.org
@@ -8,6 +8,8 @@ SCHEDULED: <2021-04-21 Wed 10:00-12:00>
 :Shadowing: Kayla Haack
 :END:
 
+[[id:6ee0e3f3-1df2-4f8a-bc1b-659d8c01e2b5][CEEECS]] session with Kayla Haack.
+
 ** Explaining free vs paid plans
 - IP :: =2.37.116.178=
 Customer appears to be from Italy, and only sees an option for AWeber Pro.
diff --git a/daily/2021-09-16.org b/daily/2021-09-16.org
new file mode 100644
index 0000000..b5d9be4
--- /dev/null
+++ b/daily/2021-09-16.org
@@ -0,0 +1,29 @@
+:PROPERTIES:
+:ID:       6a98ccda-b8d7-47bc-8f9d-c50b1a48b0d7
+:END:
+#+title: 2021-09-16
+
+* CS Shadowing
+
+[[id:6ee0e3f3-1df2-4f8a-bc1b-659d8c01e2b5][CEEECS]] session with Emily Greenwell.
+
+** Stripe integration via Zapier
+This does not support per-product tagging. Customer did not want to have to
+rebuild using landing pages. Unfortunately, as we cannot support their existing
+setup, the customer sought a refund for their recently created account with us.
+
+** Finding a sale that happened at an unknown point in time more than 2-3 months in the past
+We ended up having to scan through the revenue over time report using different
+30-day windows to locate the sale.
+
+The customer asked whether the report would allow for larger time windows in the
+near future, to which we do not have an immediate answer.
+
+** Setting up a subscription-based newsletter
+The customer wants to sell a subscription-based newsletter. They are unclear on
+whether broadcasts or campaigns would be best for this, and would like to use
+broadcasts as those have publicly exposed archive links available.
+
+They asked whether we have a case study on setting something like this up with
+Stripe Ecommerce, and we were unable to find anything providing detailed
+instructions on doing so at this time.
diff --git a/the_case_against_spironolactone_mtf_trans_hormonal_therapy.org b/the_case_against_spironolactone_mtf_trans_hormonal_therapy.org
new file mode 100644
index 0000000..7ee9047
--- /dev/null
+++ b/the_case_against_spironolactone_mtf_trans_hormonal_therapy.org
@@ -0,0 +1,8 @@
+:PROPERTIES:
+:ID:       b192b573-a3ff-4694-9d00-0ed2bf206ed2
+:ROAM_REFS: https://moderntranshormones.com/2018/01/01/whats-wrong-with-spironolactone/?utm_source=pocket_mylist
+:END:
+#+title: The Case Against Spironolactone – MTF Trans Hormonal Therapy
+
+An article about issues with Spironolactone, an androgen blocker commonly
+prescribed in the US as a part of [[id:47ba16c3-6f29-4d66-8d0d-1d5dee2de36a][Feminizing hormone therapy]].