From 54a9cc5d6a49b49a1d804af79dcfbd7bb551126c Mon Sep 17 00:00:00 2001 From: Correl Date: Thu, 16 Sep 2021 16:29:10 -0400 Subject: [PATCH] updates --- aweber/20210916162334-ceeecs.org | 9 ++++++ daily/2021-04-14.org | 3 ++ daily/2021-04-21.org | 2 ++ daily/2021-09-16.org | 29 +++++++++++++++++++ ...ronolactone_mtf_trans_hormonal_therapy.org | 8 +++++ 5 files changed, 51 insertions(+) create mode 100644 aweber/20210916162334-ceeecs.org create mode 100644 daily/2021-09-16.org create mode 100644 the_case_against_spironolactone_mtf_trans_hormonal_therapy.org diff --git a/aweber/20210916162334-ceeecs.org b/aweber/20210916162334-ceeecs.org new file mode 100644 index 0000000..fd3fcaf --- /dev/null +++ b/aweber/20210916162334-ceeecs.org @@ -0,0 +1,9 @@ +:PROPERTIES: +:ID: 6ee0e3f3-1df2-4f8a-bc1b-659d8c01e2b5 +:ROAM_ALIASES: CEEECS +:END: +#+title: Customer Empathy and Excellence via Customer Solutions + +A program in which AWeber team members shadow a CS specialist as they field +customer support work, with the goal of finding areas in our platform where we +can improve the customer experience. diff --git a/daily/2021-04-14.org b/daily/2021-04-14.org index 074fc51..a975601 100644 --- a/daily/2021-04-14.org +++ b/daily/2021-04-14.org @@ -7,6 +7,9 @@ SCHEDULED: <2021-04-14 Wed 10:00-12:00> :PROPERTIES: :Shadowing: Katherine Storm :END: + +[[id:6ee0e3f3-1df2-4f8a-bc1b-659d8c01e2b5][CEEECS]] session with Katherine Storm. + ** Lists and landing pages A customer was unsure whether subscribers from their landing page would go into a particular list. diff --git a/daily/2021-04-21.org b/daily/2021-04-21.org index 100dbc2..dc849f1 100644 --- a/daily/2021-04-21.org +++ b/daily/2021-04-21.org @@ -8,6 +8,8 @@ SCHEDULED: <2021-04-21 Wed 10:00-12:00> :Shadowing: Kayla Haack :END: +[[id:6ee0e3f3-1df2-4f8a-bc1b-659d8c01e2b5][CEEECS]] session with Kayla Haack. + ** Explaining free vs paid plans - IP :: =2.37.116.178= Customer appears to be from Italy, and only sees an option for AWeber Pro. diff --git a/daily/2021-09-16.org b/daily/2021-09-16.org new file mode 100644 index 0000000..b5d9be4 --- /dev/null +++ b/daily/2021-09-16.org @@ -0,0 +1,29 @@ +:PROPERTIES: +:ID: 6a98ccda-b8d7-47bc-8f9d-c50b1a48b0d7 +:END: +#+title: 2021-09-16 + +* CS Shadowing + +[[id:6ee0e3f3-1df2-4f8a-bc1b-659d8c01e2b5][CEEECS]] session with Emily Greenwell. + +** Stripe integration via Zapier +This does not support per-product tagging. Customer did not want to have to +rebuild using landing pages. Unfortunately, as we cannot support their existing +setup, the customer sought a refund for their recently created account with us. + +** Finding a sale that happened at an unknown point in time more than 2-3 months in the past +We ended up having to scan through the revenue over time report using different +30-day windows to locate the sale. + +The customer asked whether the report would allow for larger time windows in the +near future, to which we do not have an immediate answer. + +** Setting up a subscription-based newsletter +The customer wants to sell a subscription-based newsletter. They are unclear on +whether broadcasts or campaigns would be best for this, and would like to use +broadcasts as those have publicly exposed archive links available. + +They asked whether we have a case study on setting something like this up with +Stripe Ecommerce, and we were unable to find anything providing detailed +instructions on doing so at this time. diff --git a/the_case_against_spironolactone_mtf_trans_hormonal_therapy.org b/the_case_against_spironolactone_mtf_trans_hormonal_therapy.org new file mode 100644 index 0000000..7ee9047 --- /dev/null +++ b/the_case_against_spironolactone_mtf_trans_hormonal_therapy.org @@ -0,0 +1,8 @@ +:PROPERTIES: +:ID: b192b573-a3ff-4694-9d00-0ed2bf206ed2 +:ROAM_REFS: https://moderntranshormones.com/2018/01/01/whats-wrong-with-spironolactone/?utm_source=pocket_mylist +:END: +#+title: The Case Against Spironolactone – MTF Trans Hormonal Therapy + +An article about issues with Spironolactone, an androgen blocker commonly +prescribed in the US as a part of [[id:47ba16c3-6f29-4d66-8d0d-1d5dee2de36a][Feminizing hormone therapy]].