diff --git a/aweber/20220304110425-cs_lead_ticket_questionairre.org b/aweber/20220304110425-cs_lead_ticket_questionairre.org
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+:PROPERTIES:
+:ID:       311f56fc-4404-4e25-a764-d7e455cd406e
+:END:
+#+title: CS Lead Ticket Questionairre
+
+- *What was broken?* :: _
+- *When was it broken?* :: _
+- *What did you do to fix the problem?* :: _
+- *How many customers did it likely impact?* :: _
+- *Is the issue automatically fixed for all customers now?* :: _
+- *Does the customer or CS need to manually do something to fix their account?* :: _
+- *Should a new monitoring check, metric, or test be created to prevent this from happening again?* :: _
diff --git a/aweber/20220308141431-tag_normalization.org b/aweber/20220308141431-tag_normalization.org
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+:PROPERTIES:
+:ID:       d06d3ab4-c2d0-47c3-aae1-4395567fc3d2
+:END:
+#+title: Tag Normalization
+#+OPTIONS: prop:t
+
+https://jira.aweber.io/browse/CCPANEL-11888
+
+Tags allow extra spaces between words and characters like commas and quotes and
+then rendering is misinterpreting the actual tag save in the database.
+
+A lot of campaign issues come from inconsistencies in how tags are saved and
+visualized.
+
+* Normalization Rules
+- Spaces
+  - Multiple spaces turned into a single space.
+  - No leading or trailing spaces.
+  - No non-printable characters (nbsp, line breaks, etc).
+- Other Characters
+  - No commas.
+  - No quotes (single or double).
+- Lowercase all characters.
+
+* Roll-out
+:PROPERTIES:
+:COLUMNS:  %50ITEM %JIRA_ID %Effort{:}
+:END:
+
+#+BEGIN: columnview
+| ITEM                                                                              | JIRA_ID       |   Effort |
+|-----------------------------------------------------------------------------------+---------------+----------|
+| Roll-out                                                                          |               | 19d 0:00 |
+| Normalize when comparing tags                                                     |               |  4d 4:00 |
+| Update Campaign Engine to apply normalization rules when comparing tags           | CCPANEL-12031 |     1.5d |
+| Update Analytics DB Search Terms to apply normalization rules when comparing tags |               |       3d |
+| Normalize incoming data                                                           | CCPANEL-12009 |  5d 0:00 |
+| Update [[id:7e503917-646f-4275-aab9-3a125b99cbfd][Tagging Service]] to normalize tags                                          | CCPANEL-12010 |       2d |
+| Update [[id:aa9b1fdc-d766-41bb-ab7b-11c35bca54fa][AWSubscribers]] to normalize tags                                            | CCPANEL-12011 |       2d |
+| Update TagBox to normalize tags                                                   |               |          |
+| Normalize tags when storing in rule sets                                          |               |       1d |
+| Normalize existing tag data                                                       | CCPANEL-12013 |  8d 0:00 |
+| Update tags in rulesets to conform to normalization rules                         | CCPANEL-12014 |       3d |
+| Update tags in segments to conform to normalization rules                         | CCPANEL-12015 |       3d |
+| Update tags in the tagging database to conform to normalization rules             | CCPANEL-12016 |       2d |
+| Remove comparison normalization logic                                             |               |  1d 4:00 |
+| Remove normalized comparisons from Campaign Engine                                |               |       4h |
+| Remove normalized comparisons from Analytics DB Search Terms                      |               |       1d |
+| Normalize externally stored tags                                                  |               |          |
+| Normalize tags when storing in Stripe                                             |               |          |
+| Integrations                                                                      |               |          |
+#+END:
+
+** Normalize when comparing tags
+*** Update Campaign Engine to apply normalization rules when comparing tags
+:PROPERTIES:
+:JIRA_ID:  CCPANEL-12031
+:EFFORT:   1.5d
+:END:
+*** Update Analytics DB Search Terms to apply normalization rules when comparing tags
+:PROPERTIES:
+:EFFORT:   3d
+:END:
+** Normalize incoming data
+:PROPERTIES:
+:JIRA_ID:  CCPANEL-12009
+:END:
+*** Update [[id:7e503917-646f-4275-aab9-3a125b99cbfd][Tagging Service]] to normalize tags
+:PROPERTIES:
+:Effort:   2d
+:JIRA_ID:  CCPANEL-12010
+:END:
+*** Update [[id:aa9b1fdc-d766-41bb-ab7b-11c35bca54fa][AWSubscribers]] to normalize tags
+:PROPERTIES:
+:Effort:   2d
+:JIRA_ID:  CCPANEL-12011
+:END:
+*** Update TagBox to normalize tags
+- Needs UX
+- Should this also change the display of non-normalized tags?
+*** Normalize tags when storing in rule sets
+:PROPERTIES:
+:EFFORT:   1d
+:END:
+Campaign proxy / rule service
+** Normalize existing tag data
+:PROPERTIES:
+:JIRA_ID:  CCPANEL-12013
+:EFFORT:   8d 0:00
+:END:
+
+- Takes an account as input and updates tags in all tables.
+- Store existing records before modification.
+*** Update tags in rulesets to conform to normalization rules
+:PROPERTIES:
+:JIRA_ID:  CCPANEL-12014
+:EFFORT:   3d
+:END:
+*** Update tags in segments to conform to normalization rules
+:PROPERTIES:
+:JIRA_ID:  CCPANEL-12015
+:EFFORT:   3d
+:END:
+*** Update tags in the tagging database to conform to normalization rules
+:PROPERTIES:
+:JIRA_ID:  CCPANEL-12016
+:EFFORT:   2d
+:END:
+** Remove comparison normalization logic
+*** Remove normalized comparisons from Campaign Engine
+:PROPERTIES:
+:EFFORT:   4h
+:END:
+*** Remove normalized comparisons from Analytics DB Search Terms
+:PROPERTIES:
+:EFFORT:   1d
+:END:
+** [#B] Normalize externally stored tags
+Optional based on product decisions. Tags will be normalized when ingested.
+
+This should be done, but is not a blocker for the tag normalization project.
+
+(Could this be managed just by updating the display of non-normalized tags in
+TagBox?)
+*** Normalize tags when storing in Stripe
+*** Integrations
diff --git a/aweber/20220308142926-awsubscribers.org b/aweber/20220308142926-awsubscribers.org
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index 0000000..1b3bb0c
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+++ b/aweber/20220308142926-awsubscribers.org
@@ -0,0 +1,6 @@
+:PROPERTIES:
+:ID:       aa9b1fdc-d766-41bb-ab7b-11c35bca54fa
+:END:
+#+title: AWSubscribers
+
+A [[id:e4d00c11-da8a-4c91-8f38-ce939846e5cb][CoreAPI]] service dedicated to mailing list subscriber data.