:PROPERTIES:
:ID:       9d7476de-5b15-4f36-bad8-c35868f54f73
:END:
#+title: 2021-04-21
* CS Shadowing (Q2 2021)
SCHEDULED: <2021-04-21 Wed 10:00-12:00>
:PROPERTIES:
:Shadowing: Kayla Haack
:END:

[[id:6ee0e3f3-1df2-4f8a-bc1b-659d8c01e2b5][CEEECS]] session with Kayla Haack.

** Explaining free vs paid plans
- IP :: =2.37.116.178=
Customer appears to be from Italy, and only sees an option for AWeber Pro.

#+begin_src http :pretty :cache yes :exports both
GET http://geoip.aweberprod.com/2.37.116.178
#+end_src

#+RESULTS[e453245ee586e029f0e38a36c336a1992bf34637]:
#+begin_example
{
  "country_code": "IT",
  "country_name": "Italy",
  "region_code": "MI",
  "region_name": "Milan",
  "city": "Milan",
  "zip_code": "20124",
  "postal_code": "20124",
  "latitude": 45.4643,
  "longitude": 9.1895,
  "time_zone": "Europe/Rome",
  "metro_code": null
}
#+end_example

An account was created on the customer's behalf.
** Campaign messages are repeating
Customer has a welcome campaign that sends three emails that appears to end up
in a loop.

The campaign is triggered on new subscriptions. It seems that the customer added
themselves to test the campaign, deleted, then re-added themselves. Their email
address reports as being added today, though the customer claims to have only
logged in after seeing the email arrive in their inbox. They are not the owner
on the account, perhaps the owner added them.
** Customer is receiving unwanted email
They've been subscribed to a list since 2019 and are confused as to why they are
recieving email from us. Clarified that they were subscribed to a customer's
list and do not have a relationship with AWeber itself.
** Request to remove the mailing address on the bottom of emails
The address is required per the CAN-SPAM act. Recommended using a P.O. box.
** Customing landing page behavior
Customer needed info on how to set up their "thank you" redirect, and how to
customize the URL of their landing page.
** Customer needs to update their CC info
Hadn't logged in for three years. Successfully logged in using their email
address rather than legacy login.
** Updating campaign content
Customer wanted to know how updating content and adding messages to campaigns
works for subscribers in the campaign.
** Call to action landing page button
The customer would like a call to action button above the fold in the landing
page that scrolls to the form below.

There is an outstanding feature request to add anchor links to landing pages.
** Admin data tables warning
After searching for an AID, "Unknown parameter a_pkg_id for row 1, column 1"