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aweber/20220304110425-cs_lead_ticket_questionairre.org
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:PROPERTIES:
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:ID: 311f56fc-4404-4e25-a764-d7e455cd406e
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:END:
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#+title: CS Lead Ticket Questionairre
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- *What was broken?* :: _
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- *When was it broken?* :: _
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- *What did you do to fix the problem?* :: _
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- *How many customers did it likely impact?* :: _
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- *Is the issue automatically fixed for all customers now?* :: _
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- *Does the customer or CS need to manually do something to fix their account?* :: _
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- *Should a new monitoring check, metric, or test be created to prevent this from happening again?* :: _
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126
aweber/20220308141431-tag_normalization.org
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:PROPERTIES:
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:ID: d06d3ab4-c2d0-47c3-aae1-4395567fc3d2
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:END:
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#+title: Tag Normalization
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#+OPTIONS: prop:t
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https://jira.aweber.io/browse/CCPANEL-11888
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Tags allow extra spaces between words and characters like commas and quotes and
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then rendering is misinterpreting the actual tag save in the database.
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A lot of campaign issues come from inconsistencies in how tags are saved and
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visualized.
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* Normalization Rules
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- Spaces
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- Multiple spaces turned into a single space.
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- No leading or trailing spaces.
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- No non-printable characters (nbsp, line breaks, etc).
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- Other Characters
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- No commas.
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- No quotes (single or double).
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- Lowercase all characters.
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* Roll-out
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:PROPERTIES:
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:COLUMNS: %50ITEM %JIRA_ID %Effort{:}
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:END:
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#+BEGIN: columnview
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| ITEM | JIRA_ID | Effort |
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|-----------------------------------------------------------------------------------+---------------+----------|
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| Roll-out | | 19d 0:00 |
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| Normalize when comparing tags | | 4d 4:00 |
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| Update Campaign Engine to apply normalization rules when comparing tags | CCPANEL-12031 | 1.5d |
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| Update Analytics DB Search Terms to apply normalization rules when comparing tags | | 3d |
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| Normalize incoming data | CCPANEL-12009 | 5d 0:00 |
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| Update [[id:7e503917-646f-4275-aab9-3a125b99cbfd][Tagging Service]] to normalize tags | CCPANEL-12010 | 2d |
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| Update [[id:aa9b1fdc-d766-41bb-ab7b-11c35bca54fa][AWSubscribers]] to normalize tags | CCPANEL-12011 | 2d |
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| Update TagBox to normalize tags | | |
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| Normalize tags when storing in rule sets | | 1d |
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| Normalize existing tag data | CCPANEL-12013 | 8d 0:00 |
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| Update tags in rulesets to conform to normalization rules | CCPANEL-12014 | 3d |
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| Update tags in segments to conform to normalization rules | CCPANEL-12015 | 3d |
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| Update tags in the tagging database to conform to normalization rules | CCPANEL-12016 | 2d |
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| Remove comparison normalization logic | | 1d 4:00 |
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| Remove normalized comparisons from Campaign Engine | | 4h |
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| Remove normalized comparisons from Analytics DB Search Terms | | 1d |
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| Normalize externally stored tags | | |
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| Normalize tags when storing in Stripe | | |
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| Integrations | | |
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#+END:
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** Normalize when comparing tags
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*** Update Campaign Engine to apply normalization rules when comparing tags
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:PROPERTIES:
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:JIRA_ID: CCPANEL-12031
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:EFFORT: 1.5d
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:END:
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*** Update Analytics DB Search Terms to apply normalization rules when comparing tags
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:PROPERTIES:
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:EFFORT: 3d
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:END:
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** Normalize incoming data
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:PROPERTIES:
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:JIRA_ID: CCPANEL-12009
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:END:
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*** Update [[id:7e503917-646f-4275-aab9-3a125b99cbfd][Tagging Service]] to normalize tags
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:PROPERTIES:
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:Effort: 2d
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:JIRA_ID: CCPANEL-12010
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:END:
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*** Update [[id:aa9b1fdc-d766-41bb-ab7b-11c35bca54fa][AWSubscribers]] to normalize tags
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:PROPERTIES:
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:Effort: 2d
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:JIRA_ID: CCPANEL-12011
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:END:
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*** Update TagBox to normalize tags
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- Needs UX
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- Should this also change the display of non-normalized tags?
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*** Normalize tags when storing in rule sets
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:PROPERTIES:
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:EFFORT: 1d
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:END:
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Campaign proxy / rule service
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** Normalize existing tag data
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:PROPERTIES:
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:JIRA_ID: CCPANEL-12013
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:EFFORT: 8d 0:00
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:END:
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- Takes an account as input and updates tags in all tables.
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- Store existing records before modification.
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*** Update tags in rulesets to conform to normalization rules
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:PROPERTIES:
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:JIRA_ID: CCPANEL-12014
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:EFFORT: 3d
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:END:
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*** Update tags in segments to conform to normalization rules
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:PROPERTIES:
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:JIRA_ID: CCPANEL-12015
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:EFFORT: 3d
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:END:
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*** Update tags in the tagging database to conform to normalization rules
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:PROPERTIES:
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:JIRA_ID: CCPANEL-12016
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:EFFORT: 2d
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:END:
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** Remove comparison normalization logic
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*** Remove normalized comparisons from Campaign Engine
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:PROPERTIES:
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:EFFORT: 4h
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:END:
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*** Remove normalized comparisons from Analytics DB Search Terms
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:PROPERTIES:
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:EFFORT: 1d
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:END:
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** [#B] Normalize externally stored tags
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Optional based on product decisions. Tags will be normalized when ingested.
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This should be done, but is not a blocker for the tag normalization project.
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(Could this be managed just by updating the display of non-normalized tags in
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TagBox?)
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*** Normalize tags when storing in Stripe
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*** Integrations
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6
aweber/20220308142926-awsubscribers.org
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aweber/20220308142926-awsubscribers.org
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:PROPERTIES:
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:ID: aa9b1fdc-d766-41bb-ab7b-11c35bca54fa
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:END:
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#+title: AWSubscribers
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A [[id:e4d00c11-da8a-4c91-8f38-ce939846e5cb][CoreAPI]] service dedicated to mailing list subscriber data.
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