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Correl 79af989226 updates
2021-12-01 17:28:09 -05:00

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2021-11-09

Releasing tagging changes

Releasing the removal of outbound Data sanitization from the Tagging Service, addressing the CSLead issue (CCPANEL-11673)that arose from implementing it as a stopgap as we worked to close the UI sanitization issue.

CSLead questionairre

The fixes for this issue have been released to production.

What was broken? be specific also indicate what was not broken
The tagging service was temporarily patched to sanitize returned tag labels for HTML display, resulting in tags containing sensitive characters to be misrepresented (e.g. this&that would be returned as this&ampthat)
When was it broken? start and end date/time
Since the tagging service started sanitizing returned tag labels on September 9th, 2021.
What did you do to fix the problem? be specific
A UI sanitization fix was propogated to correct the root issue (CCPANEL-11654), and the sanitization was removed from the tagging service.
How many customers did it likely impact?
All customers using tags with characters typically escaped as HTML entities (e.g., <, >, &)
Is the issue automatically fixed for all customers now? Why or why not?
Yes. Tags will no longer be misrepresented in autocompletion for searches and tagging.
Does the customer or CS need to manually do something to fix their account? Customers taking actions should always be a last resort.
No.
Should a new monitoring check, metric, or test be created to prevent this from happening again? Why or why not?
No; the system was working as intended.