2.5 KiB
2021-04-21
- CS Shadowing (Q2 2021)
- Explaining free vs paid plans
- Campaign messages are repeating
- Customer is receiving unwanted email
- Request to remove the mailing address on the bottom of emails
- Customing landing page behavior
- Customer needs to update their CC info
- Updating campaign content
- Call to action landing page button
- Admin data tables warning
CS Shadowing (Q2 2021)
SCHEDULED: <2021-04-21 Wed 10:00-12:00>
CEEECS session with Kayla Haack.
Explaining free vs paid plans
- IP
2.37.116.178
Customer appears to be from Italy, and only sees an option for AWeber Pro.
GET http://geoip.aweberprod.com/2.37.116.178{
"country_code": "IT",
"country_name": "Italy",
"region_code": "MI",
"region_name": "Milan",
"city": "Milan",
"zip_code": "20124",
"postal_code": "20124",
"latitude": 45.4643,
"longitude": 9.1895,
"time_zone": "Europe/Rome",
"metro_code": null
}
An account was created on the customer's behalf.
Campaign messages are repeating
Customer has a welcome campaign that sends three emails that appears to end up in a loop.
The campaign is triggered on new subscriptions. It seems that the customer added themselves to test the campaign, deleted, then re-added themselves. Their email address reports as being added today, though the customer claims to have only logged in after seeing the email arrive in their inbox. They are not the owner on the account, perhaps the owner added them.
Customer is receiving unwanted email
They've been subscribed to a list since 2019 and are confused as to why they are recieving email from us. Clarified that they were subscribed to a customer's list and do not have a relationship with AWeber itself.
Request to remove the mailing address on the bottom of emails
The address is required per the CAN-SPAM act. Recommended using a P.O. box.
Customing landing page behavior
Customer needed info on how to set up their "thank you" redirect, and how to customize the URL of their landing page.
Customer needs to update their CC info
Hadn't logged in for three years. Successfully logged in using their email address rather than legacy login.
Updating campaign content
Customer wanted to know how updating content and adding messages to campaigns works for subscribers in the campaign.
Call to action landing page button
The customer would like a call to action button above the fold in the landing page that scrolls to the form below.
There is an outstanding feature request to add anchor links to landing pages.
Admin data tables warning
After searching for an AID, "Unknown parameter a_pkg_id for row 1, column 1"