2022-04-22

Fixing restored deleted subscribers

What was broken?: Restored subscribers remained marked as deleted within the recipient service, causing automations to fail
When was it broken?: This issue has likely existed since we introduced the deleted status in Recipient (ead64b14).
What did you do to fix the problem?: Using a script (https://gitlab.aweber.io/correlr/restore-subscribers), I iterated through all of the subscribers on the affected accounts, correcting their subscriber records in recipient if they were found to be in this state.
How many customers did it likely impact?: Any customer that has had deleted subscribers restored via the Admin interface since 2017.
Is the issue automatically fixed for all customers now?: Because there is no way to identify customers for which deleted subscribers have been restored, only the customers noted in this ticket have been fixed. Other customers that are identified as being affected by this issue will require the same manual intervention.
Does the customer or CS need to manually do something to fix their account?: No, the data for the customers noted in this ticket has been corrected.
Should a new monitoring check, metric, or test be created to prevent this from happening again?: Efforts are underway to migrate the recipient service away from its current subscriber data store (CCPANEL-12001). Once that is done, it will no longer be possible for subscribers to continue to get into this state.