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Correl Roush 2021-09-16 16:29:10 -04:00
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:PROPERTIES:
:ID: 6ee0e3f3-1df2-4f8a-bc1b-659d8c01e2b5
:ROAM_ALIASES: CEEECS
:END:
#+title: Customer Empathy and Excellence via Customer Solutions
A program in which AWeber team members shadow a CS specialist as they field
customer support work, with the goal of finding areas in our platform where we
can improve the customer experience.

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:PROPERTIES:
:Shadowing: Katherine Storm
:END:
[[id:6ee0e3f3-1df2-4f8a-bc1b-659d8c01e2b5][CEEECS]] session with Katherine Storm.
** Lists and landing pages
A customer was unsure whether subscribers from their landing page would go into
a particular list.

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daily/2021-04-21.org
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:Shadowing: Kayla Haack
:END:
[[id:6ee0e3f3-1df2-4f8a-bc1b-659d8c01e2b5][CEEECS]] session with Kayla Haack.
** Explaining free vs paid plans
- IP :: =2.37.116.178=
Customer appears to be from Italy, and only sees an option for AWeber Pro.

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:PROPERTIES:
:ID: 6a98ccda-b8d7-47bc-8f9d-c50b1a48b0d7
:END:
#+title: 2021-09-16
* CS Shadowing
[[id:6ee0e3f3-1df2-4f8a-bc1b-659d8c01e2b5][CEEECS]] session with Emily Greenwell.
** Stripe integration via Zapier
This does not support per-product tagging. Customer did not want to have to
rebuild using landing pages. Unfortunately, as we cannot support their existing
setup, the customer sought a refund for their recently created account with us.
** Finding a sale that happened at an unknown point in time more than 2-3 months in the past
We ended up having to scan through the revenue over time report using different
30-day windows to locate the sale.
The customer asked whether the report would allow for larger time windows in the
near future, to which we do not have an immediate answer.
** Setting up a subscription-based newsletter
The customer wants to sell a subscription-based newsletter. They are unclear on
whether broadcasts or campaigns would be best for this, and would like to use
broadcasts as those have publicly exposed archive links available.
They asked whether we have a case study on setting something like this up with
Stripe Ecommerce, and we were unable to find anything providing detailed
instructions on doing so at this time.

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:PROPERTIES:
:ID: b192b573-a3ff-4694-9d00-0ed2bf206ed2
:ROAM_REFS: https://moderntranshormones.com/2018/01/01/whats-wrong-with-spironolactone/?utm_source=pocket_mylist
:END:
#+title: The Case Against Spironolactone – MTF Trans Hormonal Therapy
An article about issues with Spironolactone, an androgen blocker commonly
prescribed in the US as a part of [[id:47ba16c3-6f29-4d66-8d0d-1d5dee2de36a][Feminizing hormone therapy]].